Author Archives: Lindsey Knox

Customer Service Today – People versus Machines

When we think of customer service, we usually think of the people working at a business serving us. But with self-service on the rise from Amazon Go to Kroger’s new Scan, Bag, and Go –Machines are serving us now more than ever. Is customer service shifting away from people-centered to machine-centered? You can find self-service…

Read More

Smoke In The Air

You walk into a beautiful vacant apartment and something immediately hits you. An inescapable aroma of the past. A scent that doesn't seem to want to leave. You smell smoke. Cigarette smoke to be exact. This is something we have always had to deal with in the apartment industry. Smoke can leave behind odors, stained walls…

Read More