Category Archives: 2019

Lessons We Can Learn From Marie Kondo

If you’ve been hearing the buzz about “sparking joy” then you might have heard about the Netflix series, Tidying Up with Marie Kondo. Marie is the founder of the KonMari method, a decluttering method that teaches if you properly simplify and organize your home once, you'll never have to do it again. Wait, did she…

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2019 Hawthorne Leadership Conference Recap

This year, we at Hawthorne Residential Partners, are “Celebrating 10 years of Living It!” And, with that theme as our backdrop, our leaders gathered at the Wild Dunes Resort in Charleston, SC for Hawthorne’s 2019 Leadership Conference. Community Managers and Resident Services Supervisors from over 130 communities in 59 cities joined our Corporate and Regional…

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2018 Elite 1% ORA Award Winners

We are so proud of our communities who have earned recognition in the Elite 1% J Turner Research ORA Rankings. Each community's Online Reputation Assessment is calculated by J Turner Research every year. J Turner consistently monitors for Online Reputation across 19+ review sites as well as internet listing services. What makes this so significant, is…

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Customer Service Today – People versus Machines

When we think of customer service, we usually think of the people working at a business serving us. But with self-service on the rise from Amazon Go to Kroger’s new Scan, Bag, and Go –Machines are serving us now more than ever. Is customer service shifting away from people-centered to machine-centered? You can find self-service…

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