Category Archives: 2019

2018 Elite 1% ORA Award Winners

We are so proud of our communities who have earned recognition in the Elite 1% J Turner Research ORA Rankings. Each community's Online Reputation Assessment is calculated by J Turner Research every year. J Turner consistently monitors for Online Reputation across 19+ review sites as well as internet listing services. What makes this so significant, is…

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Customer Service Today – People versus Machines

When we think of customer service, we usually think of the people working at a business serving us. But with self-service on the rise from Amazon Go to Kroger’s new Scan, Bag, and Go –Machines are serving us now more than ever. Is customer service shifting away from people-centered to machine-centered? You can find self-service…

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