The Resident Experience of Hawthorne Property Management

a personalized experience

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Resident Experience

where people come first

We treat everyone like family and it shows—we see to it. Hawthorne communities are where people come together. Where experiences reinforce we’re all part of something special. Where you can expect to be treated with kindness, taken care of and addressed by name. We promise to go above and beyond for you, as you strive to achieve your own “above and beyond.” That’s the Hawthorne way. That’s how we “Live It!”

experiences that shine

We had our wedding ceremony at Hawthorne Riverside since we love the community so much. The staff in the leasing office was beyond helpful, we are forever grateful for that.

katy

Hawthorne Riverside resident

We had our wedding ceremony at Hawthorne Riverside since we love the community so much. The staff in the leasing office was beyond helpful, we are forever grateful for that.

I love living at Hawthorne at Smith Creek. My apartment is gorgeous, the grounds are beautiful - it’s like living at a resort, which means my life feels like a 24/7 vacation!

sandi

Hawthorne at Smith Creek resident

I love living at Hawthorne at Smith Creek. My apartment is gorgeous, the grounds are beautiful - it’s like living at a resort, which means my life feels like a 24/7 vacation!

I love cooking in the gorgeous kitchen with music up, bringing wine and a book out onto the patio, and my son and I love taking big walks around the complex!

jessica

Hawthorne at Haywood resident

I love cooking in the gorgeous kitchen with music up, bringing wine and a book out onto the patio, and my son and I love taking big walks around the complex!

We just moved from the Raleigh area and are really enjoying living at Hawthorne at the Glen. "Kobe" loves meeting other neighbor dogs, going on walks, and running around the bark park.

cecil

Hawthorne at the Glen resident

We just moved from the Raleigh area and are really enjoying living at Hawthorne at the Glen. "Kobe" loves meeting other neighbor dogs, going on walks, and running around the bark park.

a community connected

Every Hawthorne residence truly is a community connected. Events, whether social, celebratory or inspirational, buzz with activity. Local floral shops, bakeries and more, frequent our communities to enhance your experience and connection to the neighborhood. It’s just one of many ways our staff and nearby businesses give to and rally around the Hawthorne experience. It’s unique. It’s motivating. And it makes “home” that much more special.

inspiration in abundance

resident services

Always pet-friendly

Tailored pet amenities
Accepts most dog breeds
Pet events and activities

Convenient online portal

Pay rent
Submit maintenance requests
Apply, sign and renew your lease
Package management systems at most locations

World-class maintenance services

Professional, on-site resident services teams
24/7 Emergency, on-call maintenance
Preventative maintenance program

Resident satisfaction that speaks for itself

4.85out of 5

SatisFacts score*

* The SatisFacts Index Score is calculated in real time and is determined by aggregating the average scores of prospective and current resident responses to questions that relate to key events in the resident’s life cycle. The Index is out of a 5 point grading scale from 1 very unsatisfied to 5 very satisfied.

85.89out of 100

(Industry avg. is 62)

ORA score**

Additionally, Hawthorne proudly celebrates:

Having the #1 online reputation score out of all NMHC Top 50 Managers
Consistently ranking as a Top Manager for online reputation in the US for the last 10+ years
Having 38%+ of the portfolio in the Elite 1%

** The ORA™ score is an aggregate compilation of a property’s ratings across various review sites. Each month, J Turner Research monitors the online ratings of more than 128,000 properties nationwide. Using a statistical model, a single score based on a scale of 0 to 100 is assigned to each property. Hawthorne Residential Partners’ ORA score applies to the Division 1 category, which is the largest and most competitive. Score as of December 2021.